Privacy Policy
We (also referred to as “we,” “us,” or “our”) are committed to protecting your personal data and your privacy.
This Privacy Policy explains the ways in which we collect and store the information you provide through the Claro Finlore website (the “website”).
These principles will be upheld:
- To ensure transparency in how we collect and process your personal information:
Our goal is to enable you to make informed decisions about how your personal data is used and processed. That is why we created this website. To support this, we use various methods and procedures to provide you with clear, relevant information about the use of personal data.
If we determine that you require specific details, we will provide the information to you at the appropriate date and time.
We are happy to address any questions and provide any clarifications you need regarding legal limitations. You can reach us by email at the address below: info@claro-finlore.org
- Personal data will be used solely for the purposes described in this policy.
We may process Personal Data for a variety of purposes, including providing the website and connecting you with third-party trading platforms (the 'Services'); improving the site; protecting our rights and interests; maintaining and delivering the Services; complying with legal and regulatory obligations; and conducting administrative and business activities to support the delivery and use of the Services.
We also process personal data so we can better understand your preferences and needs.
- To access and use key tools to effectively safeguard your rights regarding personal data:
To support the exercise of your rights, we provide robust resources. Contact us anytime to request access to your personal data. We can modify or delete it, restrict processing for specific or general purposes, or transfer the information to you or to a third party. We will make every effort to accommodate your requests.
- Protect your personal data:
While we cannot guarantee the absolute security of your personal data, we can guarantee that we will continue to implement a range of measures and best practices to keep your information protected.
Our privacy and security policy is comprehensive.
1. The Scope?
This policy describes the types of personal data the company collects about natural persons, how it processes that data, shares it with third parties, and safeguards it through security measures.
This Policy addresses information that is related to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly through a combination of additional information that we hold or are able to access.
The Policy defines “processing” as a process that involves the use or collection of personal data. It includes the management, structuring, and storage of personal data.
Our services are intended for a general audience and are not designed for individuals under 18. We do not knowingly collect or gather information from anyone under 18, nor do we knowingly permit such individuals to use our services. If we become aware that we hold any information about a child, we will delete it as quickly as possible.
2. What personal data do we hold about you?
When you use our services and channels, or visit our website, we collect personal data. In certain situations, we may ask you to provide personal data directly to us. In others, we collect it by analysing how you use our services and channels, or by receiving information from our third-party partners.
3. You are not required to disclose personal information to the company, although this may have consequences.
You're not required to provide us with personal data. However, in some circumstances, choosing not to do so may limit what we can offer. This could prevent us from providing the services or restrict users' access to the website.
4. What types of personal data do we collect? When you visit our website, we will collect the following personal information:
This includes details from your online activity log, traffic data (such as your IP address and the date and time of access), the language you use, software crash logs, the type of browser, and information about the device you use. The information we collect is not personal data and cannot be used to identify you.
Personal data we receive from you: Any personal data you voluntarily provide to us when you connect with an online trading platform operated by a third party through us.
Personal data you provide directly to third-party platforms to facilitate transactions: this information includes your full name, address, phone number, and email address.
5. The legal basis and purposes for processing personal data
The company processes your personal data for the purposes described in this section and in accordance with the applicable legal basis.
Without a valid legal basis, the company cannot use or otherwise handle your personal data. The legal grounds on which the company may rely to process your personal data:
- You have provided your consent for the processing of your personal data for one or more purposes. This applies when you submit personal information through the website so that we can transfer it to a third-party trading platform.
- The company or a third party may need to process data to pursue legitimate interests. For example, this may be necessary to improve our services or to defend legal claims.
- Processing is necessary to comply with a legal obligation.
Contact us by email for details about the processing needed to safeguard our legitimate interests.
Below is a list of the purposes and legal bases for which we may use the personal data you provide to us.
6. Transfer of Personal Data to Third Parties
The company may also share personal data with third-party service providers—such as hosting and storage partners—including IP address information and data used for user experience analysis.
You may also request that we share specific personal data with third-party trading platforms. In such cases, we will share the personal data you have provided with third-party trading platforms. Their use of your personal data is governed by their privacy policies. Your personal data may be shared with multiple trading platforms.
The Company may share personal data with affiliates and other business partners. This helps provide the Company with the resources necessary to enhance and improve the products and services it offers to its customers on an ongoing basis.
If required to protect the rights of third parties or assets, the Company may disclose personal data to regulatory, local, or other official authorities.
We may also share your personal data with potential investors or buyers, or with lenders to the company or any other company within our group of companies, if such a transaction occurs (including, without limitation, the transfer or sale, in whole or in part, of assets belonging to the company or any other group company), or as part of any merger, restructuring, consolidation, or bankruptcy of the company or any other business within the group.
7. Cookies and Third-Party Services
Third-party services, such as advertising partners on our website or analytics providers, may be used. These parties may also use cookies or other technologies
Cookies are small text files stored on your device when you visit or use this website. They help us collect information about your preferences and browsing behavior to enhance your experience, remember your settings, and tailor products and services to your interests. Cookies are also used for statistics and analytics.
Some of the cookies we use are session cookies. These are temporarily stored on your device and last only until you close your browser. Other cookies are persistent. Persistent cookies stay on your device for a period of time after you close your browser. They help the website recognize you as a returning user and make it easier for you to come back and use the site.
Types of cookies:
We may use them depending on their purpose:
| The cookie type | Scope | Additional Information |
|---|---|---|
| Cookies are strictly necessary | These cookies are essential for you to access the features you've requested and to navigate our website smoothly and effectively. We use these cookies to provide the information, products, and services you have asked us for. They are necessary for your device to download and stream data. This enables you to navigate the website, use its features, and return to pages you have visited before. |
Cookies collect personal data, including your username and last login date, to verify that you are signed in to the site. Session cookies are deleted when you close your web browser. |
| Functionality cookies | Cookies enable us to recognize you whenever you visit our website and to remember your settings and preferences. | Cookies for performance |
| They remain valid until their expiry date and stay stored even after the browser is closed. | We use cookies to collect statistical data about the site's performance and to help enhance it. They also enable us to conduct analysis on our website. | Cookies store anonymous data that isn't linked to any identified or identifiable natural person. They can be deleted when you close your browser. Other cookies remain valid indefinitely. |
Cookies are blocked or deleted
To block or delete cookies, you will need to adjust your browser settings. Below are links with step-by-step guidance for several of the most widely used browsers.
- firefox
- Microsoft Edge
- Google Chrome
- safari
However, please note that some or all of the website’s functions and features may not work as expected if this occurs.
ONLINE TRACKING NOTICE
The Company will retain your personal data for as long as necessary to fulfill the purposes of processing described in this policy, or for longer periods as permitted or required by applicable laws, regulations, internal policies, and orders.
We will share your information with third-party trading platforms for 12 months. If you consent, we will continue to share your data for an additional 12 months.
We routinely review the Personal Data we retain to ensure it is no longer needed.
9. Transfers of personal data to a third country or an international organization
Your personal information may be transferred to other countries (i.e., your personal data may be sent to a third country—meaning a country other than the one in which you reside—or to international organizations or jurisdictions). Company takes all necessary technical and organizational measures to protect the personal data you provide and to ensure that users and data subjects can exercise their rights and obtain access to effective legal remedies.
These protections and safeguards are available to all residents of the EEA (European Economic Area).
- Transfer to a third country or an international organisation for which the European Commission has determined an adequate level of protection for personal data transferred to it, in accordance with Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “GDPR”)
- The transfer is carried out pursuant to a legally binding, enforceable agreement between public entities or authorities under Article 46(2)(a).
- The transfer was carried out in accordance with the Standard Contractual Clauses adopted by the European Commission under Article 46(2)(c) of the GDPR. The clauses adopted by the European Commission can be viewed at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
The Company can provide details on the security measures it uses to protect your personal data when transferred to third countries or international organisations. To request this information, please email info@wealthwaydigital.uk
10. Personal Data Security
We have implemented appropriate organizational and technical measures to protect personal data. This includes preventing the accidental or unlawful destruction, loss, or alteration of personal data.
We cannot guarantee or warrant that the security of your personal data will be maintained without error. Nor can we be held responsible for any intangible, incidental, or consequential damages arising from the use or disclosure of personal data. This includes, without limitation, disclosures resulting from transmission errors, unauthorised third-party access, or any other cause beyond our control.
If required by law or by other obligations beyond our control, we may be compelled to share your personal data with third parties, including public authorities. In these circumstances, we cannot control the specific security measures that those third parties apply to your personal data.
Personal data cannot be transmitted over the internet in a completely secure manner. The Company cannot guarantee the security of personal data you transmit to us over the internet.
11. Hyperlinks to websites owned and operated by third parties
Our website may include links to third-party websites and applications. These sites and apps are not under the company's control. We are not responsible for the collection or processing of personal data by those websites or apps. This Policy does not apply to activities conducted on those sites or apps.
When visiting any third-party websites or apps, we recommend that you read their privacy policies before deciding to access or use their apps. We also suggest providing any personal data directly to them.
12. Changes to this Policy
This Policy may be updated at any time. If we make changes, we will notify you by posting the revised policy on our website. Additionally, when we implement significant updates, we will try to inform you through the channels we deem appropriate and will publish a notice on our website. Unless stated otherwise, all amendments take effect upon publication of the updated policy.
13. Your rights regarding your personal data
You have the right to ask us to verify the accuracy of the personal data collected about you, to correct any inaccuracies, and to delete any personal data we do not require. You may also limit the scope or types of processing of your personal information.
If you are a resident of the EEA region, please refer to this page:
These rights are available to you with respect to the personal data you provide. You may request to exercise your rights by sending an email to the address below.
Access rights
The Company can verify the accuracy of the personal data being processed about you. If they are, you may access your personal data.
The Company will provide an electronic copy of the personal data it is currently processing and may charge a reasonable fee for any additional copies. Upon request, the data will be made available electronically.
Access to personal data must not conflict with the rights and freedoms of others. If fulfilling a request would adversely affect another individual’s rights or freedoms, the company may refuse to comply or restrict the scope and manner of its response.
Right to rectification
The Company is entitled to correct inaccurate personal data. You are entitled to request that any incomplete personal data relating to you be rectified, taking into account the purpose of processing.
Right to Erasure
The following reasons apply: (a) Personal data are no longer needed for the purposes for which they were collected or processed; (b) You withdraw consent and no other legal basis exists for processing; (c) You object, on grounds related to your particular situation, to processing based on legitimate interests pursued by us or by a third party; (e) Personal data have been processed unlawfully; or (f) Personal data must be erased to comply with the company’s legal obligations.
This right does not apply where the processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Processing restrictions
If you are concerned about the accuracy of your personal data, you may ask the company to restrict its processing.
If you request that personal data be restricted, such personal data may only be retained with your explicit consent, to establish, exercise, or defend legal claims, to protect the rights and freedoms of another natural person, or when there are reasons of significant public interest within the European Union or within a member state.
Right to Data Portability
If the processing is carried out by automated means and is based on your consent or on a contract to which you are a party, you have the legal right to review the personal data you have provided to the company.
You are entitled to request that your personal data be transferred directly from the company to another controller, where technically feasible. Your rights under the right to erasure are not affected by exercising your right to data portability. The right to data transfer must not infringe the rights or freedoms of others.
Right to challenge
You have the right to object at any time to the processing of your personal data based on legitimate interests pursued by the company or by a third party. This also applies to any profiling carried out on the basis of those legitimate interests. If we can demonstrate compelling legitimate grounds for processing that override your rights, freedoms, and interests, or if the processing is necessary for the establishment, exercise, or defence of legal rights, we may continue the processing.
With respect to direct marketing, you have the right at any time to object to the processing of your personal data.
Right to decline consent
You may withdraw your consent to our processing of your personal data at any time. This won't affect the lawfulness of any processing carried out based on your consent before its withdrawal.
You have the right to file a complaint with the competent supervisory authority.
You may lodge an appeal with a supervisory authority established by a Member State to safeguard individuals' fundamental rights regarding the processing of personal data in the European Union.
European Union and Member State laws may restrict your rights regarding personal data about you, as explained in this section 13.
We will provide the requested information in accordance with your rights under Section 13 of this agreement within one month of receiving your request. This period may be extended by up to two months, if necessary, depending on the nature of the request and the volume of requests. Within one month of receipt, we will notify you of any extension and the reasons.
As long as it does not conflict with the provisions of section 13 of the law, the information you request pursuant to your rights under section 13 will be provided free of charge. If a request is unfounded or excessive, particularly if it is repetitive, we may charge a reasonable fee to cover administrative costs for providing the information or taking the requested action. We may also decline to act.
If we have doubts about the identity of the individual who submitted your request, the company may request additional information to verify your identity.